SHIPPING & FULFILLMENT

Last updated: April 18th, 2026

The Inaugural Collection: Pre-Order Notice

Please note that Chapter One is currently available for Pre-Order. All orders placed during this period are secured specifically for you and will begin their fulfillment journey on May 2nd, 2026. Once our public launch is complete, our standard shipping timelines will apply.

Dispatch & Handling

All Kahanii garments are carefully inspected and dispatched from our studio in Ontario, Canada. Following our launch period, orders are typically processed and shipped within one to two (1–2) business days. Orders placed on weekends or public holidays will be processed the following business day.

Tracking Your Story

Once your order has been dispatched, you will receive a confirmation email with your tracking information. We kindly ask that you allow 24–48 hours for the carrier to update your tracking details.

Shipping Estimates

Rates are calculated at checkout based on your location. Estimated delivery timelines are as follows:

• Canada: 2–7 business days

• United States: 5–10 business days

• International: 7–14 business days

Please note that these timelines are estimates and not guarantees. Delays may occur due to customs clearance, peak periods, or circumstances beyond our control.

Duties & Taxes

For our international guests, please be advised that customs duties, taxes, or import fees may be applied by your local government. These charges are the responsibility of the customer and are not included in the Kahanii checkout total.

Delivery & Responsibility

Kahanii is committed to ensuring your order arrives safely. However, once a package is marked as "Delivered" by the carrier, the responsibility transitions to the recipient. We are not liable for lost or stolen parcels after delivery confirmation, though we are happy to provide any necessary documentation should you need to file a claim with the provider.

Uncollected or Incorrect Shipments

Please ensure your shipping address is entered with precision. If an order is returned to our studio due to an incorrect address, refusal, or failure to collect the parcel, the customer will be responsible for the additional reshipping costs.